Privacy Policy

Brush Bar Beauty ("we", "us", "our") operates a beauty salon and at-home beauty service in Lusail, Qatar, and this website. This policy explains what personal information we collect, why we collect it, and the choices you have. We only collect what we need to serve you well.

1. Information we collect

• Contact details — your name, mobile number and, if you give it, your email address, when you enquire or book an appointment.
• Booking details — the services requested, appointment date and time, your preferred stylist, and the address of the visit where we provide an at-home service.
• Service notes — treatment history, product preferences, and any allergies or sensitivities you tell us about, so we can serve you safely.
• Payment information — the amount, method and status of payment. Card details are processed by our payment provider; we do not store full card numbers.
• Messages — the content of enquiries you send us by WhatsApp, phone, Instagram or this website.
• Basic technical data — standard server logs such as IP address and browser type when you visit this website.

2. How we use your information

• To arrange, confirm, reschedule and deliver your appointments.
• To send appointment reminders and to answer your enquiries.
• To take payment and issue receipts or invoices.
• To keep a record of past services so future visits are consistent and safe.
• To send offers or news only where you have asked to receive them.
• To meet our legal, accounting and tax obligations in the State of Qatar.

3. Legal basis

We process your information to perform the service you have requested, with your consent where consent is required (for example, marketing messages), and to comply with applicable law, including Qatar Law No. 13 of 2016 on the Protection of Personal Data Privacy.

4. Sharing your information

We do not sell your personal information. We share it only with:

• Our stylists and staff, to the extent needed to carry out your appointment.
• Service providers who work on our behalf — for example, our booking and salon management software, payment processors, and messaging platforms — who are required to protect your data.
• Government authorities or regulators, where we are legally required to disclose.

5. Cookies and this website

This website is a simple informational site. It does not use advertising or tracking cookies. Our web host and the font provider used on this page may record standard technical request data for security and performance purposes. Links to Instagram, WhatsApp and Google Maps take you to services operated by third parties, whose own privacy policies then apply.

6. Retention

We keep booking and service records for as long as you remain a client and afterwards for as long as we are required to keep financial and legal records. When information is no longer needed, we delete it or make it anonymous.

7. Security

We use reasonable administrative and technical measures to protect your information, including restricted staff access and secure, access-controlled systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your rights

You may ask us to access, correct or delete your personal information, to stop sending you marketing messages, or to withdraw consent you have given. Contact us using the details below and we will respond within a reasonable period. Deleting certain information may mean we can no longer provide some services.

9. Children

We do not knowingly collect personal information from children without the consent of a parent or guardian. Clients under 18 must be accompanied by a parent or guardian.

10. Changes to this policy

We may update this policy from time to time. The revised version will be posted on this page with a new "last updated" date.